Your destination for unique crafts & ceramics
TERMS AND CONDITIONS
MINIMUM ORDER FOR DELIVERY: $1,000.00
FREIGHT POLICY
1. Unless otherwise arranged in writing at the time of order placement, all shipments are freight collect and originate FOB Newbury, OH 44065.
2. Although freight is the responsibility of the purchaser, we make every effort to compare carrier options in order to secure competitive transportation rates.
3. Commercial business addresses are preferred for delivery. Shipments to residential or limited-access locations are available and will incur additional carrier-imposed fees.
4. Freight charges are determined by the carrier and may fluctuate without notice.
5. Certain local deliveries may be completed using Evonn International vehicles at our discretion. However, we reserve the right to ship via LTL or common carrier to any destination. Delivery scheduling, transit updates, and appointment notifications are managed exclusively by the freight company. All merchandise ships palletized. Additional charges may apply, including liftgate service, limited access delivery, re-delivery, or multiple stop fees.
6. Shipments moving via common carrier are invoiced at actual freight cost.
7. Any shipment discrepancies, damage, or loss must be reported to our office within 72 hours of delivery in order to initiate a freight claim.
8. Please review the Breakage & Credit Policy for full claim procedures.
PRODUCTS & SIZE
1. Our pottery is individually handcrafted using traditional artisan methods. No two pieces are exactly alike.
2. Variations in size, weight, glaze, tone, and decorative detail are natural characteristics of handmade production and are not defects.
3. Minor surface cracks may occasionally appear on the base of certain outdoor planters due to traditional kiln firing techniques. These are cosmetic in nature, do not compromise structural integrity, and are not defects.
4. Proper seasonal care is recommended for all planters and outdoor accessories. Exposure to freezing temperatures or harsh environmental conditions may affect durability. Evonn International is not responsible for weather-related damage once products leave our facility.
CANCELED ORDERS & RESTOCKING FEES
1. Because of the labor, packing materials, and handling required for ceramic merchandise, orders canceled more than seven (7) days after submission are subject to a 25% cancellation & restocking fee.
2. Orders canceled after shipping confirmation are subject to cancellation fee equal to 50% of the product cost.
3. Orders do not need to have shipped for this fee to apply. Any freight charges incurred prior to cancellation will also be billed where applicable.
BREAKAGE & CREDIT POLICY
1. Each item is inspected prior to shipment to ensure it leaves our warehouse in sellable condition. To protect your ability to file a freight claim, please follow the procedures below.
2. All damage must be reported within 72 hours of delivery as follows:
Visible damage at the time of delivery should be noted on the Bill of Lading Delivery Receipt, signed by you and countersigned by the driver. Photographs should be taken immediately and submitted along with a photograph or copy of the above signed Receipt to our office by email at [email protected].
If complete inspection at delivery is not feasible, the Receipt must be signed “Received Without Inspection” to preserve potential claim rights.
All items should be inspected since damage not reported on delivery must be reported within 72 hours of delivery.
Damage should be documented on the packing list and submitted with photographs to our office at [email protected].
3. To submit a claim, email [email protected] with item numbers, quantities affected, and clear photographs of the damage.
4. Credit determinations are based on the severity of damage. Minor chips or hairline cracks may qualify for partial credit. Items deemed unsellable may qualify for full credit. Natural variation in the finish or handmade inconsistencies do not qualify for credit. Approved credits will be issued electronically.
5. We do not replace individual broken items, issue freight reimbursement, ship single replacements, or retrieve merchandise once delivery has been completed.
6. We welcome discussion regarding invoices or policy clarification and are committed to resolving concerns professionally.
PAYMENT TERMS & CONDITIONS
1. For new accounts, the first two orders require prepayment. Upon satisfactory reference verification, credit terms may be extended beginning with the third order.
2. Prepaid orders must be paid in full prior to shipment.
3. All payments must be made in U.S. dollars via approved payment methods.
4. Returned checks are subject to a minimum $50 non-sufficient funds fee. Any additional bank charges incurred are the responsibility of the customer.
5. Credit card payments and wire transfers are subject to a 3% processing fee. Wire transfers incur a $25 service fee.
6. Past-due invoices exceeding 30 days will accrue a finance charge of 1.5% per month (18% annual percentage rate).
7. Late payment history may result in revised credit terms, including a return to prepaid status.
8. All sales are final. Shipped merchandise is not eligible for return or exchange.
Evonn Artisan
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